Our Promise

The Brackenborough Hotel welcomes people with disabilities and recognition has been given to include guests with an impairment, which could include: Mobility, Sight, Hearing, Learning Disabilities or any other hidden difficulty. 

Access Statement

We request that anyone wishing to make an enquiry or booking inform us of any special needs or disabilities that they may have in order for us to meet any personal requirements.

• The Brackenborough Hotel has 3 large car parks and designated disabled parking spaces in the main hotel car park situated at the main entrance of the hotel. The parking spaces are located 10 m from the reception Entrance.
• All ground floor areas of the hotel are accessible to wheelchair users and disabled cloakroom facilities are also available. Motorised wheelchairs are available by arrangement.
• The reception area has seating for guests to wait and we offer a porter service to all guests to assist with luggage.
• All our Restaurant and Bar areas are on the ground floor – with no steps, as is the lounge areas where waiter service is available and much of the surrounding gardens including the terrace adjacent to the Bistro Bar.
• Guest will find corridors and public areas well lit and all of these areas are wide enough for wheelchairs, zimmer frames and/or pushchairs.
• Of the bedrooms, 6 are on the ground floor and of these 1 are twin-bedded; the others double-bedded. Telephones are available in all the rooms and room service is obtainable 24 hours a day.
• Service dogs (only) are allowed in the hotel.
• Large type and Braille menus and wine lists are available on request.
  

 At the Brackenborough Hotel we constantly strive to improve accessibility to all our guests and any comments and suggestions you would like to make would be most welcome.